Privacy Policy Game Spin – Malaysian User Data Protection

Game Spin understands that privacy is a fundamental need, not just a legal formality. When you register an account, make a deposit via Touch 'n Go eWallet or GrabPay, play slots, or follow live football matches on our platform, you are entrusting us with your personal information. We take that trust very seriously.

This Privacy Policy applies to all users Game Spin in Malaysia, covering:

• Visitors to gamespin.biz who have not yet registered an account.
• Registered users with an active account.
• Former users whose accounts have been closed but whose data is still retained in accordance with legal requirements.

If you do not agree with any part of this Privacy Policy, please discontinue use of the platform and contact us at support@gamespin.biz for assistance with account closure and data deletion.

Game Spin collects various types of data depending on how you interact with the platform. Here is a detailed summary:

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive data such as medical information or religious beliefs unless required by law.

Your personal data is collected through the following methods:

• Account Registration: When you complete the registration form at Game Spin, you provide your identity and contact details directly.
• Payment Transactions: Every time you make a deposit or withdrawal via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, a transaction record is automatically generated and stored.
• Platform Usage: When you play games, place bets on live Malaysia Super League matches, or use any platform feature, activity data is automatically collected for operational and security purposes.
• Identity Verification (KYC): When identity verification is required, you may be asked to upload a copy of your identification document. This document is stored in an encrypted system and accessed only by authorised compliance staff.
• Communications with Support: Records of your conversations with our customer support team — whether via live chat or email — are retained for quality control and complaint resolution purposes.
• Cookies & Tracking Technologies: Website Game Spin uses cookies and similar technologies to enhance the user experience. Further details are set out in Section 8.

Game Spin process your personal data for the following purposes, all on a valid legal basis under Malaysia's PDPA:

• Account Management: To create, maintain, and manage your account, including identity verification, password management, and processing of account-related requests.
• Payment Processing: To process MYR deposits and withdrawals and maintain accurate financial records in accordance with Malaysian legal requirements.
• Service Delivery: To give you full access to all games, place bets on live matches, use bonuses, and enjoy all platform features Game Spin.
• Security & Fraud Prevention: To detect and prevent fraudulent activity, money laundering, multi-account abuse, and other security threats that may affect the platform or other users.
• Responsible Gaming: To monitor gameplay patterns and identify signs of problem gambling, enabling us to offer appropriate support to users who may need it.
• Communications: To send important account-related notifications, security alerts, and — with your consent — promotional updates and special offers.
• Platform Improvements: To understand how users interact with Game Spin for the purpose of improving the platform's design, performance, and overall user experience.
• Legal Compliance: To fulfil legal obligations, including financial reporting requirements, statutory investigations, and directives from competent authorities.

Game Spin does not sell, rent, or disclose your personal data to third parties for their commercial purposes. However, in the following limited circumstances, data may be shared:

• Payment Service Providers: To process your transactions, the necessary information is shared with service providers such as Touch 'n Go, GrabPay, DuitNow, and FPX-participating banks. These providers are bound by strict confidentiality agreements and Bank Negara Malaysia regulations.
• Game Providers: Game providers such as Pragmatic Play, Evolution Gaming, and PG Soft may receive the minimum session data required for game operation. They do not receive users' identity or payment information.
• Technology Providers: Companies that provide infrastructure, cybersecurity, and analytics services to Game Spin may process data as a data processor acting under our instructions. All agreements include strict data protection clauses.
• Legal Authorities: Game Spin will disclose necessary data to Malaysian authorities where required by law, court order, or in the context of a legitimate criminal investigation.
• Business Restructuring: In the event of a merger, acquisition, or asset sale involving Game Spin, user data may be transferred to a successor entity, provided that equivalent or stricter privacy policy standards are maintained.

In all of the above situations, we ensure that the receiving parties have adequate data protection measures in place and use the data solely for the stated purposes.

Game Spin implements a range of technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction:

• Transmission Encryption: All data transmitted between your browser and the server Game Spin is protected by TLS 1.3 and 256-bit SSL — the same standard used by Malaysia's leading banks.
• Storage Encryption: Sensitive data such as identity information and transaction records are stored in encrypted format within protected databases.
• Access Controls: Only authorised Game Spin personnel with authorised access and a legitimate operational need are permitted to access users' personal data. All access is logged and monitored.
• Two-Factor Authentication (2FA): Internal systems Game Spin uses 2FA for all staff who access user data. Users are also encouraged to enable 2FA on their own accounts.
• 24/7 Security Monitoring: An automated monitoring system operates around the clock to detect unusual activity, intrusion attempts, and other security threats.
• Regular Security Audits: Security infrastructure and practices Game Spin is regularly audited by independent third parties to identify and address any potential vulnerabilities.
• Staff Training: All staff Game Spin receive regular data protection training to ensure best practices are followed in all aspects of data handling.

Game Spin retains your personal data only for as long as necessary for the stated purposes or as required under Malaysian law:

• Active Account Data: For as long as your account remains active at Game Spin, your personal data is retained to ensure uninterrupted and complete service delivery.
• Financial Transaction Records: MYR transaction records, including deposits and withdrawals, are retained for a minimum of 7 years in accordance with Malaysian financial regulations.
• KYC Verification Data: Identity documents submitted for verification are retained for 5 years after account closure, in accordance with anti-money laundering (AML) requirements.
• Game History: Game and betting logs are retained for 3 years for dispute resolution and winnings verification purposes.
• Communication Records: Customer support conversations are retained for 2 years for quality control and complaint reference purposes.
• After Account Closure: Following account closure at a user's request, any data not required to be retained by law will be deleted within 30 days. Data subject to legal retention requirements will be kept for the minimum period stipulated by law.

Website Game Spin uses cookies and similar technologies to enhance the user experience and ensure the secure operation of the platform. The types of cookies we use:

• Essential Cookies (Required): Required for core platform functions such as login session management, account security, and transaction processing. These cookies cannot be disabled as they are essential to the operation of the service.
• Functional Cookies: Saves your preferences such as language settings, display themes, and game choices to deliver a more personalised experience on future visits.
• Analytics Cookies: Helps us understand how users interact with the platform — most visited pages, session duration, and usage patterns — for improvement purposes. This data is collected in aggregate and is not used to identify individuals.
• Security Cookies: Used to detect suspicious activity, prevent unauthorised access, and protect user accounts from security threats.

You can manage cookie settings through your browser. However, disabling essential cookies may affect platform functionality Game Spin. For more information on managing cookies, please refer to the help guide for your browser.

Under Malaysia's Personal Data Protection Act (PDPA), you have the following rights regarding your personal data held by Game Spin:

• Right to Access: You have the right to request a copy of the personal data we hold about you. Such requests will be processed within 14 business days.
• Right to Rectification: If the personal data we hold about you is inaccurate or incomplete, you have the right to request a correction at any time via your account settings or by contacting customer support.
• Right to Withdraw Consent: For data processing based on your consent (such as marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the validity of any processing carried out prior to that point.
• Right to Restrict Processing: In certain circumstances, you have the right to request that we restrict how we process your data while a dispute or request is being resolved.
• Right to Erasure: You may request the deletion of your personal data that is no longer required for its original purpose of collection, subject to applicable legal retention obligations.
• Right to Lodge a Complaint: If you believe Game Spin has processed your data improperly, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.

To exercise any of the rights above, please email us at support@gamespin.biz with the subject line "Personal Data Rights Request", along with your full name and account number for identity verification.

Game Spin does not provide services to individuals under the age of 18. We do not knowingly collect personal data from children or minors below this age limit.

Should we discover that personal data belonging to a person under the age of 18 has been collected without appropriate verification, we will take immediate steps to delete that data and close the account in question. Parents or guardians who suspect that a child under their care has registered an account at Game Spin please contact us at support@gamespin.biz immediately.

Game Spin reserves the right to amend or update this Privacy Policy at any time to reflect changes in law, business practices, or technology. When significant amendments are made:

• An email notice will be sent to all registered users at least 14 days before the amendments take effect.
• A clear notice will be displayed on the platform's main page Game Spin.
• The "Updated" date at the top of this document will be revised to reflect the date of the latest amendment.

Continued use of the platform Game Spin after the amendment's effective date will be considered acceptance of the revised policy. If you do not agree with the changes, please stop using the platform and contact us to close your account.

For any enquiries, concerns, or requests relating to this Privacy Policy or the handling of your personal data by Game Spin, please reach us through the following channels:

• Dedicated Privacy Email: support@gamespin.biz (subject: "Data Privacy Inquiry")
• Live Chat: Available 24/7 within the platform Game Spin

Our Bahasa Malaysia-speaking team will respond to privacy-related requests within 3 business days. For requests requiring further investigation — such as data deletion requests or enquiries about data disclosure — response times may extend to up to 14 business days.

We are committed to handling every privacy inquiry and concern with the utmost seriousness and professionalism. Your trust is the foundation of the relationship between you and Game Spin.